FAQs
General
What is Homes Adventure?
Homes Adventure is an online store dedicated to offering a curated selection of innovative and trending products, primarily featured on TikTok. Our mission is to enhance your daily life with unique, high-quality items that are practical and accessible.
How can I contact Homes Adventure?
You can reach us via email at info@homesadventure.com. Our customer service team is available to assist you with any questions or inquiries.
Does Homes Adventure ship throughout Portugal?
Yes! We offer shipping across all of Portugal. We provide various shipping options to ensure your products arrive quickly and safely.
Products
How do I choose products?
On our website, you can browse through categories such as gadgets, home decor, household products, personal care, and more. All items are carefully selected to guarantee quality and innovation.
Are the products sold of good quality?
Yes! We work with trusted suppliers and strive to offer only products that meet the highest standards of quality and functionality.
How can I be sure the products are original?
At Homes Adventure, we prioritize authenticity. All our products are sourced directly from reputable manufacturers, ensuring that you receive genuine, high-quality items.
Orders and Payments
How do I place an order?
To place an order, simply browse through our website, add the desired items to your cart, and proceed to checkout. We offer several payment options, including credit cards, debit cards, and online payment platforms.
What payment methods does Homes Adventure accept?
We accept payments via credit or debit cards, apple pay, and platforms such as PayPal.
Can I cancel or change my order after purchase?
Once the payment is confirmed, our system starts processing your order immediately. Therefore, we are unable to alter or cancel an order once it has been shipped. If you have any concerns, please contact us as soon as possible.
How can I track my order?
Once your order is confirmed, you will receive a tracking code via email. You can use this code to monitor your shipment in real-time on the courier's website.
Shipping and Delivery
How long does it take for my order to arrive?
Delivery times may vary based on your location, but typically, orders arrive within 5 to 12 business days. During promotional periods or high-demand dates, shipping may take longer.
What shipping options are available?
We offer free standard shipping, to suit your time and budget preferences.
What should I do if my order doesn't arrive within the estimated time?
If your order does not arrive on time, please contact our customer service team, and we will help track the shipment and resolve the issue as quickly as possible.
Returns and Exchanges
Can I return a product?
Yes, you can return products within 30 days of receiving them, provided the item is in its original condition and unused. Please refer to our return policy for more details.
How do I return a product?
To return a product, please contact our customer service team for instructions on the return process and how to send the item back to us.
What if the product is defective or damaged?
If your product arrives defective or damaged, please contact us immediately, and we will work to resolve the issue. Depending on the situation, we will offer a replacement or refund.
Couldn’t find the answer to your question in our FAQs?
Feel free to reach out! Our team is here to help with any inquiries, concerns, or feedback you may have. Simply fill out the form below, and we'll get back to you in 24 hours.